Effective Date: 16 June 2025
Last Updated: 16 June 2025
Welcome to 4Way Foods. These Terms and Conditions of Sale (“Terms”) govern all purchases made from our website www.4wayfoods.com (the “Website”) or through any associated digital platform or mobile application operated by 4Way Foods.
By accessing or using our Website and placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Section A: General Terms (For All Customers)
1. Account Registration and Use
1.1. To purchase from our Website, you must be at least 18 years old and create an account.
1.2. You must provide accurate and complete personal information. You are responsible for keeping this information up to date.
1.3. You must keep your password and login details confidential. You are responsible for any activity conducted under your account.
1.4. We may suspend or close your account at any time for security, legal, or policy-related reasons.
2. Order and Contract Formation
2.1. Placing an order on our Website does not constitute a contract. It is an offer to buy goods.
2.2. You will receive an order acknowledgment by email. A legally binding contract is formed only when we send a confirmation of dispatch or delivery.
2.3. We reserve the right to decline or cancel any order prior to acceptance.
3. Minimum Order Value and Restrictions
3.1. Minimum order values may apply. These are displayed at checkout and exclude delivery charges.
3.2. Certain items may be limited in quantity per order to ensure fair access.
3.3. Orders for alcohol, tobacco, and other age-restricted goods require a recipient over the age of 18. We operate a Challenge 25 policy and require valid photo ID upon delivery.
4. Delivery
4.1. We aim to deliver within your chosen time slot, but delays may occur due to unforeseen circumstances.
4.2. You must ensure someone over 18 is available to accept the delivery.
4.3. Risk passes to you at the point of delivery. Title passes upon full payment.
4.4. If you are not available at delivery, re-delivery attempts or cancellation fees may apply.
4.5. We do not leave groceries unattended unless explicitly agreed and at your own risk.
5. Product Availability and Substitutions
5.1. All products are subject to availability. If a product is unavailable, we may offer a substitute of similar value and quality.
5.2. You may reject substitutions at the point of delivery and you will not be charged.
6. Product Information and Descriptions
6.1. We strive for accuracy in product descriptions, images, and prices. However, mistakes may occur, and we reserve the right to amend errors or cancel orders accordingly.
6.2. Always refer to the product packaging for the most accurate information. This is particularly important for allergens and dietary restrictions.
7. Prices and Payment
7.1. All prices are in GBP (£) and include VAT where applicable.
7.2. Payment is due at the time of checkout. We accept most major credit and debit cards.
7.3. We reserve the right to reject orders for non-authorised or failed payments.
7.4. Price errors may be corrected at checkout or at time of dispatch. If this occurs, we will inform you and give you the option to proceed or cancel.
8. Discounts, Vouchers & Promotions
8.1. Promotions are time-limited and subject to availability. They may be withdrawn or amended at any time.
8.2. Discounts do not apply to age-restricted items, infant formula, or products as defined by law.
8.3. Discount codes are non-transferable and valid for one-time use unless stated otherwise.
9. Returns, Refunds, and Cancellations
Changing Your Mind:
9.1. You can cancel or amend your order before the stated cutoff time.
9.2. You may return non-perishable goods within 14 days of delivery for a full refund if unopened and in saleable condition.
Faulty or Damaged Goods:
9.3. Please inspect your order upon delivery. Contact our customer service team within 48 hours to report faulty, damaged, or incorrect items.
9.4. Perishable items must be reported before their use-by or best-before date.
9.5. Approved returns or refunds will be processed within 7-14 days.
10. Limitation of Liability
10.1. Our liability is limited to the value of the goods purchased. We are not responsible for indirect or consequential losses unless required by law.
10.2. Nothing in these Terms limits our liability for death or personal injury caused by our negligence or for fraud.
11. Privacy and Data Protection
11.1. All personal data is processed in line with our Privacy Policy.
11.2. By using our Website, you agree to the use of your data in accordance with that policy.
12. Governing Law and Jurisdiction
12.1. These Terms are governed by the laws of England and Wales.
12.2. Any disputes shall be resolved by the courts of England and Wales, unless otherwise required by applicable consumer protection laws.
13 Customer Reviews
13.1. By submitting a review on 4Way Foods, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, publish, and display the content in connection with our services and marketing activities. We reserve the right to moderate, edit, or remove reviews that are misleading, offensive, or violate our content guidelines.
Section B: Business Customers (Additional Terms)
14. Applicability
14.1. This section applies only if you are purchasing on behalf of a business or using a business account.
15. No Right of Cancellation
15.1. Business customers are not entitled to cancel or amend orders after the cut-off time.
15.2. If cancellation occurs post cut-off, 4Way Foods reserves the right to charge the full order value.
16. Liability for Business Purchases
16.1. 4Way Foods shall not be liable for indirect loss, including loss of profits, goodwill, or business interruption.
16.2. You agree to indemnify 4Way Foods against all losses and claims arising from your misuse of the Website or breach of these Terms.
17. Entire Agreement
17.1. These Terms constitute the entire agreement between you and 4Way Foods relating to your business purchase.
17.2. You confirm that you have not relied on any representation not explicitly stated in these Terms.
Section C: Company and Contact Information
Business Name: 4Way Global Ltd
Company Number: 15711434
VAT Number: 470026816
Customer Service Email: info@4wayfoods.com
Hours: Mon-Fri, 9am–6pm GMT
Last Updated: 16 June 2025