4way Foods is your one-stop supermarket for British and world foods. We specialise in African, Caribbean, Asian, Middle Eastern, and British foods, offering customers a curated selection all under one-roof both in-store at our Birmingham location and online for convenient nationwide delivery.
FAQ – Your Questions Answered
General Questions
Where is the 4way Foods store located?
Our flagship supermarket store is located in Birmingham, UK. Customers can enjoy a modern shopping experience with a wide range of products across various British and cultural foods. We are also expanding soon to Manchester, London, with future locations planned across the UK.
Can I find British products at 4way Foods?
Absolutely! While we specialise in world foods, we also offer a selection of popular British groceries, ensuring our customers can find everything they need, from traditional British staples to exotic spices all under one roof.
What products does 4way Foods offer?
4way Foods offers a wide range of world foods, including African, Caribbean, Indian, Middle Eastern, and British grocery staples. Our selection spans fresh produce, pantry essentials, frozen foods, spices, and more. Check out our online store for the full range.
Do you have a physical store?
Yes, we have a flagship store located in Birmingham, UK. Visit us in-store to explore our curated selection or order online for nationwide delivery.
Can I order online and pick up in-store?
Yes, we offer in-store pickup for online orders. Simply select the Click & Collect option during checkout, and your order will be ready for pickup at the store before 7 PM.
Do you have loyalty programs or memberships?
We’re developing a loyalty program to reward our loyal customers with exclusive deals and discounts. Stay tuned or sign up for our newsletter to be the first to know when we launch!
Account & Payments
Do I need to create an account to shop at 4way Foods?
You can browse our products without an account, but creating one streamlines your checkout experience, tracks orders, and gives access to exclusive offers.
How do I create a 4way Foods account?
To create an account, click on the "Person Login icon" button at the top right of our homepage, then select 'Register' and follow the prompts to provide your email address. Once registered, you’ll receive a confirmation email with instructions on activating your account. Visit our Account Registration Guide for step-by-step assistance.
I'm having trouble registering my account?
If you're experiencing issues registering, ensure all fields are correctly filled out and that your email address is unique to your 4way Foods account. If problems persist, please visit our Contacts page to contact our support team.
How do I update my account details?
To update personal information, log in to your account and go to the "My Account" section, where you can update your name, address, contact information, and password.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay and Google Pay. For in-store purchases, we also accept contactless payments and cash.
Are my payment details secure?
Yes, your security is our priority. All payments are processed through secure, encrypted channels, ensuring your personal and financial information is protected.
How can I keep my account & personal details secure?
Protecting your account security is very important to us. We recommend choosing a strong password and avoiding using easily guessed details like birthdays or common words. Avoid sharing your password, and log out after each session, especially on shared devices. We employ SSL encryption to secure your personal data. For more information, refer to our Privacy Policy.
Shipping, Delivery & Collections
Do you deliver across the UK?
Yes, we offer nationwide delivery for online orders, ensuring our British and world food selection reaches customers across the UK.
How long will it take to receive my order?
Standard delivery takes 3-5 working days. Expedited delivery options are available at checkout for faster service. Delivery times may vary based on your location.
How much does shipping cost?
Shipping fees depend on your order size and delivery location. Shipping rates are calculated at checkout, and orders over £100 qualify for free standard delivery.
Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive a tracking link to monitor its progress until it reaches your doorstep.
Is there a minimum order value for online purchases?
The minimum order value for delivery is £50. If your basket total is below this amount, a £5 minimum basket charge will be automatically added at checkout to cover the delivery cost. The minimum order value is required to help us cover delivery costs and maintain competitive pricing. You’ll see a reminder during checkout if your order hasn’t met the minimum value.
Is Click & Collect available for orders?
Our Click & Collect service is available for orders placed before 7 pm. Orders made after this time will be scheduled for collection on the next available day. We aim to make pickup convenient and will send you a notification when your order is ready.
Can I order online and pick up in-store?
Yes, we offer in-store pickup for online orders. Simply select the Click & Collect option during checkout, and your order will be ready for pickup at the store before 7 PM.
Can I place an in-store order for items not available on the shelves?
Yes, if you’re in-store and can’t find an item on the shelves, you can use our convenient In-Store Order Tablets. These displays allow you to order items directly from our online catalogue for collection in-store. This option ensures you don’t miss out on any of our products, even if they aren’t physically on display.
Returns & Refunds
What are "perishable" products?
Perishable products are items with a limited shelf life, such as dairy, meat, and fresh produce. They require refrigeration or special handling to maintain freshness.
What should I do if my order is missing items?
If you notice any missing items in your order, please contact our customer service team within 24 hours of receiving your delivery. We’ll help locate or replace the missing items promptly.
What is your return policy?
If you’re not satisfied with a product, you may return it within 14 days of receipt. Items must be unopened, undamaged, and in their original packaging. Please visit our Returns Page for detailed instructions.
What if I receive a damaged item?
If any item in your order arrives damaged, please reach out to customer service with a photo of the damaged product. We’ll work to resolve the issue by offering a replacement or a refund.
I received something I didn’t order. What should I do?
If you receive an item that was not part of your order, please notify customer service. We will arrange for a return or replacement as necessary.
Can I return chilled or frozen products?
We cannot accept returns on chilled and frozen items if you’ve changed your mind after your delivery or Click & Collect time, as these items are perishable and sensitive to temperature changes.
What is the return policy for perishable food products?
We accept returns for perishable products that are within their ‘use by’ or ‘best before’ date, except for chilled and frozen products due to health guidelines. Please contact customer service for more information.
How can I request a refund?
For a refund, please contact our Customer Service team. Refunds are processed within 7-10 business days after receiving your return.